Privacy Statement – Sydney Holiday Apartments / Cum A Ryan
Protecting your privacy

We are committed to providing you with the highest levels of customer service. This includes protecting your privacy.

Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

About us
We provide a range of short and long accommodation services, either through one of our related clients or through an alternate source.

Your personal information
Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, bank account, driver's licence number.

If you choose not to provide certain personal information (e.g. your full name), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.

How we collect personal information
We collect personal information in a number of ways, including:

• directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites (eg. during online registration); from third parties such as family members or your appointed representatives
• when you visit our website.
• when legally required to do so – Eg: Identity Checks

How we use your personal information
Your personal information may be used to:

• verify your identity;
• assist you to subscribe to our services;
• provide the services you require;
• administer and manage those services, including charging, billing and collecting debts;
• inform you of ways the services provided to you could be improved;
• conduct appropriate checks for credit-worthiness and for fraud;
• research and develop our services;
• gain an understanding of your information and communication needs in order for us to provide you with a better service; and
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that we can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our dealers to contact you to promote and market products, services and special offers to you, please call +612 9337 4871.

When we disclose your personal information
In order to deliver the services you require, we may disclose your personal information to organisations outside of Sydney Holiday Apartments / Cum A Ryan. Your personal information is disclosed to these organisations only in relation to us providing our services to you.

These organisations carry out our:

• customer enquiries;
• mailing operations;
• billing and debt-recovery functions;
• information technology services;
• installation, maintenance and repair services;
• marketing,
• market research; and
• website usage analysis.

We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

• your authorised representatives or your legal advisers (e.g. when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
• our dealers;
• our related companies;
• our professional advisers, including our accountants, auditors and lawyers;
• other telecommunication and information service providers (for example, if you obtain services from other providers, we may need to disclose your personal information for billing purposes);
• organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk.

Help us to ensure we hold accurate information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

• let us know if there are any errors in your personal information; and
• keep us up-to-date with changes to your personal information such as your name or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our websites.

You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to your information.

How to contact us
If you have any questions in relation to privacy, please contact us on +612 9337 4871 or +61 411 745 743 between 9.00am and 5.00pm, Monday to Friday. Alternatively, you can write to info@sydneyholidayapartments.net for further information on privacy matters

Specialty Property Management Pty Ltd
ABN 17 135 495 411a

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